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FAQs

Permits

How do I renew my permit when it is due for renewal?

You can renew your permit via this website. Simply select your station from the Find and Book page and follow the purchase process.

If you have given your email address or registered your details online with Indigo, we will send you a reminder to renew your permit 14 days prior the date of expiry.

Why does a parking ticket expire at 0400 hours regardless of when I purchase it?

Similar to day train tickets which expire at close of service on the date purchased, a parking ticket expires at the end of the parking day. The parking day closes at 0400hrs hence all tickets will expire at 0400hrs on the day following purchase regardless of the time it was purchased.

I have changed my car/address. How do I amend my personal details?

Simply go to the My Account section of this website or call our call centre on 0330 1235 247 to amend any detail. If you are changing your vehicle details whilst your permit is still valid, you will have to contact Indigo so that a replacement can be reissued. Please contact us via email or call 0330 1235 247

I wish to cancel my season parking permit, how do I go about this?

Please complete the cancellation form and return along with your permit by post. Your permit will be cancelled on the date that it is received by Indigo, and any refundable amount returned to you. Please note that if you made your purchase by credit / debit card, the refundable amount will be returned directly to that account.

I would like a refund on my season ticket. How much should I expect to receive?

 

Season ticketsare purchased at a discounted rate off the equivalent ticket such as a monthlyor quarterly depending on the length of time the season ticket is required for.

Should you wishto discontinue the use of your season ticket then a refund will be calculatedusing the price of the equivalent ticket that would have been bought over thesame period and the price of the season ticket that was originally purchased.

Therefore, ifan annual ticket has been purchased and a refund required after six months yourrefund will be based on the difference between 2x quarterly tickets and theprice you paid on the annual ticket. This may result in a reduced discountedrate on the original product.

I need a VAT receipt for my purchase, how do I obtain one?

If we have an email address for you, a receipt is emailed automatically to you. If you are making your purchase via our call centre, please request a receipt at the time of purchase. Alternatively, you can log into your account online go to “Transaction history” and click "email" against your transaction.

How many cars can I have on my permit?

The maximum number of vehicle registration numbers you may display on your permit is two. You will require a permit holder for both cars - these are available by request. You will be required to place your season permit into the permit holder of whichever car is being parked at the station. Failure to display your current permit will lead to a Penalty Notice being issued. When using e-tickets, only one number plate is allowed which you will have to select at the time of purchase.

I’ve bought a weekly ticket from the Pay and Display machine in error, how do I obtain a refund?

Please contact Indigo Customer Services by e-mail or phone 0330 1235 247 for further information on submitting a refund request.

I purchased a ticket for today and due to serious disruption to my train service was unable to travel, how do I obtain a refund?

Please contact Indigo Customer Services by e-mail or phone 0330 1235 247 for further information on submitting a refund request.

What are the call centre opening hours?

Indigo’s Customer Services are open 24/7 by calling 0330 1235 247.

How can I pay for parking at Brighton?

You can now purchase parking using Pay by Mobile when you arrive at Brighton Station car park.

Just call 0345 434 8008 from your mobile within 1 hour of parking, enter 1228 and follow the simple instructions. Payment is made by debit or credit card with the option to store your payment details for future purchases.

You can collect your VAT receipts by clicking here or register to have receipts emailed to you. For more information, please see our Pay-by-mobile FAQ.

Alternatively you can prebook day tickets and season tickets on this website. You can pay by debit/credit card and you will be emailed a VAT receipt.

How do I use Pay-by-mobile?

Pay-by-mobile

To use Pay-by-mobile at look out for the location code (e.g. 1228 for Brighton) in the car park, Phone 0345 434 8008 from your mobile within 1 hour of parking, enter the location code and follow the simple instructions.
Payment is made by debit or credit card with the option to store you payment details for future purchases.

Why Register?

Registering your details online makes it even quicker to book and even allows you to pay by text.

Pay-by-text

Once registered, simply text 'park' followed by your cards 3 digit security code (4 digit for american express) plus the code for how long you want to park to 68680. For example, 2 hours parking should look something like: park 123 120

How do I purchase and use an e-ticket for daily parking at Brighton station?

You can purchase on this website or call our call centre on 0330 1235 247. Once you have paid for your purchase you will be emailed an e-ticket for reference.

You do not have to display your e-ticket in your car window. Following your purchase, your vehicle registration number will be automatically recognised after entry to the car park.

I’ve paid for the car park at Brighton for today, but have to stay away overnight. How do I pay for a second day?

You can purchase a daily e-ticket through our web site or from our call centre for the second day’s parking charge. Following your purchase, your vehicle registration number will be automatically recognised after entry to the car park.

How do I park for more than one day at Brighton?

If you want to park for more than one day please purchase daily e-tickets for relevant dates in advance from our website.


What is a season permit?

A season permit for parking allows its holder to park for between 1 and twelve months subject to its validity at the car park specified on the permit. The permit can display up to two vehicle registrations but must be displayed in the parked vehicle at all times.

Season permits offer better value versus paying for your parking daily.

Penalty Notices

How do I pay my Penalty Notice?

Simply click here and you will be redirected to Indigo's Penalty Notice payment site. Please make sure that you have your Penalty Notice serial number and registration number details to hand.

How do I challenge a Penalty Notice that has been issued to my vehicle?

If you believe that a Penalty Notice should not have been issued to your vehicle, you can appeal to Indigo. Any appeal against this notice must be made online at www.parkindigoappeals.co.uk or in writing at the address below within 28 days of the day of issue. Appeals should be made in accordance with the terms and conditions of parking.

Write to:
Indigo Park Solutions UK Limited
Customer Support Centre
PO Box 2466
Watford
WD18 1XH

If you opt to submit your appeal by post, we recommend you do so via Recorded Delivery as this is an important document - this will ensure that the specified deadline for receipt of appeals is achieved.

Do I get a confirmation that my Penalty Notice has been paid?

Yes, as long as an email address has been supplied, a receipt is emailed to you automatically.


What is the charge for a Penalty Notice?

The cost of a Penalty Notice is £100 but this is reduced to £60 where prompt payment is received within 14 days of the Penalty Notice being issued.

Failure to pay a Penalty Notice within 30 days will result in further action being taken which may add further administration costs to the Penalty Notice value.

Car Parks

Are there any other ways I can pay for my parking?

Parking tickets can be purchased from the Pay and Display machines within the car parks. Alternatively you can purchase a pack of 10, 20 or 30 day scratch cards. These are simple to use, just scratch off the day, date and month you intend to park and display in your windscreen. These can be purchased online. Daily e-tickets for Brighton can also be purchased through our web site. Once you have paid for your purchase you will be emailed an e-ticket for reference. You do not have to display your e-ticket in your car window. Following your purchase, your vehicle registration number will be automatically recognised after entry to the car park. You can also purchase your daily and weekly parking tickets from Self Service Ticket machines located at the stations.

How can I find out useful information about parking facilities at my local station?

This website will provide general information of parking facilities available at your station. Alternatively please call 0330 1235 247.


I hold a Blue Badge; where do I park?

Dedicated spaces for blue badge holders are provided at all Southern car parks operated by Indigo. The spaces are designed to be in the most accessible parts of the car park and are generously sized to make life easier.

In the event of all the blue badge holder spaces being occupied, a valid blue badge holder may park in another space by displaying their blue badge, however, this does not include Premier Parking Bays.

What do I do if a car park Pay and Display machine is not working?

We do out utmost to ensure that the car park pay and display machines are operational at all times. However, if a fault is present on the machine you are using, please use an alternative pay & display machine (where present), the station ticket vending machine or at Brighton purchase an e-ticket online or by phoning 0330 1235 247. You must purchase an e-ticket within 30 minutes of parking.

What is the Park Mark scheme?

The Safer Parking Scheme is an initiative of the Associations of Chief Police Officers aimed at reducing crime and the fear of crime in parking facilities.

Safer parking status, Park Mark®, is awarded to parking facilities that have met the requirements of a risk assessment conducted by the Police.

These requirements mean the parking operator has put in place measures that help to deter criminal activity and anti-social behaviour, thereby doing everything they can to prevent crime and reduce the fear of crime in their parking facility.

For customers, using a Park Mark® Safer Parking facility means that the area has been vetted by the Police and has measures in place to create a safe environment.

What are Indigos responsibilities?

IndigoPark Solutions UK Limited is the appointed car park management company for Southern. Indigo is responsible for the day-to-day operation of more than around eighty station car parks across the Southern network.
Indigo’s core responsibilities are as follows:

• Processing payment for parking
• Patrolling the car parks
• Provision of information in the car parks

Southern as the leaseholder and Network Rail as the landlord, also carry various other responsibilities. However, Indigo is always interested in hearing any feedback in relation to the car parks and will pass on issues outside of their control to the relevant parties.

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